FAQ
When will I receive my order?
Delivery times depend on the type of product purchased (from 15 to 30 working days for production) + the shipping times established by the courier to whom the shipment will be entrusted.
How to make a return?
If the purchase has not met your expectations or there are defects in conformity, please contact the sales office directly at the email address stelmar@stelmar.it or on the telephone +39(0)861.910292. Our office will respond to you as soon as possible.
Refund a return?
Please contact the sales office directly at the email address stelmar@stelmar.it or by telephone +39(0)861.910292.
Our office will provide all information on reimbursement methods.
How can I pay with a good card or receipt?
the payment methods provided are via credit/debit card and PayPal. No other payment methods are available
Can I apply a discount code to my purchase?
It is not possible to apply a discount code to your purchase.
Can I pay for my purchase in installments?
It is not possible to defer payments.
I am double charged for the purchase amount, what can I do?
please contact our administrative office directly at the email address amministrazione@stelmar.it or on the telephone +39(0)861.910292.
